Why is my Comcast Xfinity service not working?
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
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In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 123,544 ratings
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Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Comcast Xfinity. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Wasilla, Coon Rapids, Jenkintown, Philadelphia, Washington, D.C., Detroit, Kent, Chestnut Hill, Oak Park, Fort Myers, West Memphis, Hartford, Louisville, Denver and Arlington Heights.
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| City | Problem Type | Report Time |
|---|---|---|
 Chicago | Internet | |
| Wasilla | Wi-fi | |
| Coon Rapids | Wi-fi | |
| Jenkintown | ||
| Philadelphia | Internet | |
| Jenkintown |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- John Pontiff (@theholypontiff) reported
@xfinity with yet another epic failure. My 3 yo managed to order a $90/mo product which somehow disabled my flex box and I can’t fix it because it’s too late at night. You guys are a complete failure of a company.
- Juliana L'Heureux (@julianawriter) reported
@XfinitySupport 😑 Wrong! #XfinitySupport has not fixed my email problem! Pay $194 a month but cannot receive email sent from @Rotary because #Comcast blocks the domain! @comcast has zero customer service this *fresh* branding is flat wrong. Please fix whatever glitch is causing email blockage!
- Marcus Rosette (@Marky_Rosette) reported
@Xfinity @XfinitySupport Your service SUCKS!!!! I have been an Internet customer since 2004. Upon relocating I added TV, Home Phone and Home Security w/ pro install. The day of my move I was told I didn't have an appointment. That I needed to pick-up my equipment and self install
- Bob Pockrass (@bobpockrass) reported
Xfinity tech complete. No issues. Berry is the winner. Berry car had one lug nut loose/missing (monetary fine to crew chief).
- null (@hatemyself2win) reported
@MichaelKing14jr @NASCAR_Xfinity @NoahGragson Xfinity series is trash is my point dumb ****
- Paul (@Pauls_Razor) reported
@drfaiso1 @comcast @EnsconceTruth Oh, and shove your retroactive. What we call people who work and give money to those who don't deserve or earn it?You've learned nothing but a free ride cry we should ignore. **** you.
- Ronnie (@MachariaRo) reported
@comcast My first experience happens to be a failure but i never gave up cause i knew it was going to work out for me trying continuously, fortunately i'm smiling today by getting involved with @peternice_
- sentences424 (@sentences424) reported
Comcast is I'm seeing about this is just fell to dumb **** and I am gonna stream let me I am stream a bad I'm actually don't
- Thong Delonge (@urbuddybrian) reported fromNashua, New Hampshire
Damn looking at the @slipknot set list … they are gonna MURDER the Xfinity Center in 2 weeks. I’m ******* pumped !!!!!!
- Raymond Diaz (@ray2easy) reported
Comcast is the worst internet provider ever
- historically inept football team enthusiast (@taco_enthusiast) reported
Shoutout to Xfinity for the absolute dogsh*t internet service when I’m trying to stream football after 11pm
- Cody Barnes (@bamafanatic2409) reported
@XfinitySupport @Xfinity how bad are y’all? Been a member for years and can’t get support.
- Speedway Digest (@speedwaydigest) reported
Inspection in the NASCAR Xfinity Series garage is complete.Berry is the winnerNo issues. The 1 car had one lug nut not safe and secure.
- Brian Edwards (@BrianEd70740324) reported
@CenturyLinkHelp if I don't have phone or internet by October 4th when my next bill is due I'm not paying it and canceling my service cause why should I pay for something I'm not getting? I'll go to Xfinity or Hughesnet yea it's alot slower but better than nothing I'm getting now
- CJohnson (@CliffJo73229195) reported
@joshh_FN @DanielKriete4 Keep hearing John Hunter. Seems likely however they hired someone who can't win in Nascar like Hemric, makes sense they'd go Matty D. They should go with another Burton, Jeb Burton. More concern with a competitive Ford Xfinity team next year as Cindric moves 2 Cup & Herbst sucks.
- Helgynine (@helgynine) reported
The amount of time my internet goes out between 12-1am makes my head implode @xfinity get your **** together
- BellBopper (@BellBopper) reported
I wish I could stream my college scrims/tournaments but @Xfinity sucks and my nitrate goes from 6K to 50 every other second :(
- Rick Johnson (@Cookie_BigRick) reported
Comcast sucks!
- Korey Speer (@KoreySpeer) reported
Would have loved to see Ga Tech game tonight. Thanks @Xfinity not having ACC network
- Jon Kramer BLM, PLM, ANTIFA (@jonathan_kramer) reported
@thegoodgodabove Good luck, you have Comcast I bet. You can't cancel.
- Malte Ubl (@cramforce) reported
@phiggins My internet connection is technically >1Gb (1.2 to be precise :)That is now pretty standard for comcast except, of course, almost nobody has a network that can run above 1Gb.
- TealLink || Joii (@Teal_Link) reported
I swear Comcast sucks booty always goes out whenever I’m doing streams or at the worst possible times I understand outages but if it’s consistently happening then there’s a problem
- 10 🚚 team helper behind the scenes friend of Jen (@WilliamBasham11) reported
Noone even mentioned 52 xfinity car that was running 25th for many laps. 8 cars out in Xfinity race was bad! Crazy not 1 made it back to track!!! Nuts is it full moon im curious
- jeff wilson (@jeffs63409) reported
@sixflags48 @Jordan_Bianchi @TheAthletic Darrell Waltrip and Richard Petty tried and failed to get a track built in the Seattle area and could not get local support from fans or government officials. They raced Xfinity cars at PIR and local government wanted them to put mufflers on the cars. Look at Rose city speedway.
- Beethoven's ***** (@tealaeves) reported
You mean for once the internet goes down and it's NOT comcast? lmao
- Kimberly (@mcintyrekk1) reported
@CardanoKyle1 @NateMoo02511723 We agree that the pic is horrible on Comcast
- GorgeousPetite💋 (@BossJello_) reported
Xfinity been blowing me. Why my service keep going out every few weeks?!? That’s so irritating.
- Seattle Rex (@SeattleRex) reported
@SeattleCouncil can you believe @comcast is down again? How does it feel to preside over a city with Caribbean levels of Internet reliability?
- Steven Darling (@stevenadarling) reported
Hey @Xfinity this is the second time your crappy service has went down in 2 weeks for hours at a time. I want compensation. #xfinity #theworst
- ASC YandelOMG (@DaRealYandelOMG) reported
MY INTERNET JUST CUT OUT TWICE BRO XFINITY I SWEAR-
